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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gizmo Mada

June 27, 2025

5  out of  5
rating by Gizmo Mada
"Evelyn, did a great job on my auto insurance and home owners. Glad I found them!"
We responded:
"Yay, so glad you found us too! I’m grateful you had a wonderful experience with Evelyn. She’s top notch! Thank you for the 5⭐️ review! Looking forward to being your insurance agency!🤗"
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Mayra Navarro

June 27, 2025

5  out of  5
rating by Mayra Navarro
"Called to make some changes to my policy, had the pleasure to work with Evelyn. Very efficient, professional and completed all my requests in a timely manner. Highly recommended!"
We responded:
"Mayra! Thank you and welcome to our agency! So looking forward to working with you. Evelyn truly is such a huge asset to our agency. We are lucky to have her! Thank. You for the 5 ⭐️review! It means a lot! 🥰"
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Victoria Torres

June 25, 2025

5  out of  5
rating by Victoria Torres
"Great service, great team! Tiffany and Evelyn are great to work with!"
We responded:
"Oh Victoria, thank you for the 5 ⭐️review! We are lucky to have customers like you! 🤗"
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Bill Vanagain

June 25, 2025

5  out of  5
rating by Bill Vanagain
"Home Owner Policies are not all the same. State Farm writes its own unique HO Policy that I prefer to have. Heather at my local Ely, NV State Farm Agency has always given me top-shelf service and I recommend the Agency!"
We responded:
"Thanks for the 5 ⭐️ review, Bill! We are so grateful to insure your homes and that you understand the value of our homeowners policy! We have a premium product and Heather is so knowledgeable and definitely a top shelf team member! Thanks for your business and support of ours! 🤗"
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Gene Ockert Geno5440

June 24, 2025

5  out of  5
rating by Gene Ockert Geno5440
"I have been working with Tiffany for over four years being with customers on their Drive Safe and Save"
We responded:
"We are so very lucky to have you on our team, Geno! Thanks for being dynamic and dear all in one.❤️🕺 Our customers, our team and I am better with you around. "
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Amber Bodenheimer

June 24, 2025

5  out of  5
rating by Amber Bodenheimer
"Stelyn is the best!"
We responded:
"Amber! Thanks for the 5 ⭐️ review! Stelyn truly is the best. We love having her in our office!🤗"
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Travis Long

June 20, 2025

5  out of  5
rating by Travis Long
"I love my State Farm group! Britni did an excellent job helping me save! Thanks for all the hard work and taking the time to explain everything Britni you rock!!!!"
We responded:
"Yay! Love to hear that, Travis! 🤗 Thank you for the 5 ⭐️ review. I’m grateful that you were able to save in switching to our agency. Britni is so knowledgeable and committed to educating and protecting our customers. We appreciate you! "
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Daniel Bohrn

June 20, 2025

5  out of  5
rating by Daniel Bohrn
"I've had my insurance here for years, great people and greater customer service!"
We responded:
"Brody! Thanks for the 5 ⭐️ review! We love having you as a customer and are grateful for your continued business. We do have a great team that matches up with our great customer base.🥰"
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Lauryn Winn

June 19, 2025

5  out of  5
rating by Lauryn Winn
"I can’t rave enough about Heather (Nikki) Broderson! She’s always been super helpful, informative, and timely! Shes a true asset to State Farm and if you ever have any questions, she’s the one to call! But call after 10 am because she despises mornings!! lol!"
We responded:
"😂😂 Facts OR bring her a coffee and she’ll perk right up! Thanks for your 5 ⭐️ review, Lauryn! Heather speaks so highly about you! I’m grateful that you’ve had such a wonderful experience with our agency.💕"
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Megan Van Tassell

June 11, 2025

5  out of  5
rating by Megan Van Tassell
"Love Tiffany and her team! They do such great work. Very responsive and super helpful."
We responded:
"To one of my favorite customers, thank you!🥰 Thank you for the 5 ⭐️ review and for your friendship above all! I’m grateful that I get to be your insurance professional and that you’ve had such a good experience with our agency! "
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Ashlie Griffin Cooper

June 10, 2025

5  out of  5
rating by Ashlie Griffin Cooper
"I must say I appreciate conducting my home and auto insurance business with State Farm, and my preferred contact is Heather, who consistently provides assistance with any inquiries I have and, more importantly, helps me find the best plan to save money. Thanks Heather for all you do for me and family. Your greatly appreciated 🫶🏼"
We responded:
"Ashlie, thank you so much for such a wonderful 5 ⭐️ review! I’m grateful that you’ve had such a great experience with our agency and with Heather! She truly is the best and we are lucky to have her on our team!💕"
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Skye Homan

June 10, 2025

5  out of  5
rating by Skye Homan
"I’ve had the pleasure of being a Tiffany Swetich - State Farm Ely, NV customer since coming to the Ely area back in early 2004. We started with our cars and renter’s policies and now have our homeowner policy, cars, CanAm, and 5th wheel all bundled up! Every step of the way her incredible team has efficiently assisted with adding, removing, adjusting and explaining in layman’s terms all of the policy’s options, costs and benefits. And when I’ve needed to file claims, not only did they help during the initial filing they thoughtfully followed up to ensure that everything turned out okay. Tiffany and her team have always recognized us as customers by sending cards for the holidays, birthdays, and other life events. I appreciate the fact that there is a brick and mortar business that has a staff who greets me, understands my needs, and promptly gives me such top notch service. Corny as it sounds, like a good neighbor ~ this State Farm team IS there for all my needs!"
We responded:
"Ah, Skye! Thank you! What a beautiful 5 ⭐️ review! I’m grateful to have wonderful customers like you that have amazing offspring as well! Your words mean the world. 🥰 Thank you for being a long term customer! "
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Donna Lewis

June 10, 2025

5  out of  5
rating by Donna Lewis
"I was looking for better rates for insurance on my vehicles. Britni from State Farm reached out quickly and gave me excellent quotes. Britni set up all 4 of my policies and got my insurance in effect within a very short time. I’m even saving $200 a month. Super happy. I would highly recommend contacting Britni for any insurance needs. She is very efficient and knowledgeable. It’s nice having all my vehicles insured with State Farm and knowing I can reach out to Britni if I have any concerns."
We responded:
"Welcome to our agency, Donna! I look forward to connecting with you and am so very grateful that you i got all set up with Britni and saved money! Britni really is a great asset to our agency and you are in wonderful care with our agency! Here’s to a long lasting relationship! Thank you for the 5⭐️ review! "
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Taylor Archambault

June 10, 2025

5  out of  5
rating by Taylor Archambault
"Heather is the best! She always goes above and beyond to take care of everything I need and makes sure I am taken care of."
We responded:
"Thanks for the 5⭐️ review Taylor! Heather truly is the best! We are lucky to have her on our team. 🥰 Grateful to have you as a customer as well. Thanks for your kind words!💕"
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Alicia Hermosillo

June 7, 2025

5  out of  5
rating by Alicia Hermosillo
"A huge thank you to Evelyn. Her patience and professionalism made the process run smooth. I feel very confident with my choice of insurance thanks to her help. Evelyn proved to be a professional, knowledgeable, and a proficient insurance representative . She made me feel at ease through the process, providing me exactly what was necessary for me. Thank you Evelyn for your fine work."
We responded:
"I love to hear this, Alicia! Thank you for the 5 ⭐️ review! Welcome to our agency! I look forward to connecting with you and having a long lasting relationship! Evelyn is definitely all of that! We are so very grateful to have her on our team!💕"
Profile photo of Yazmin Ochoa

Yazmin Ochoa

June 3, 2025

5  out of  5
rating by Yazmin Ochoa
"I recently worked with Evelyn Navarro at State farm, and I couldn't be happier with the service I received. She took the time to understand my unique insurance needs and were incredibly knowledgeable about different policy options. Evelyn helped me find a policy that was both affordable and provided the coverage. I feel very secure and confident in my insurance choices thanks to her help. I highly recommend Evelyn Navarro to anyone looking for a trustworthy and knowledgeable insurance agent. Thank you!"."
We responded:
"Yazmin, thank you so much for the ⭐️⭐️⭐️⭐️⭐️ review! That means the world to our small business! We agree, Evelyn is extremely thorough, knowledgeable and patient! You are in great hand with our agency. Welcome to our family! I look forward to working with you as well! Thank you again! "
Profile photo of William Whealan

William Whealan

May 31, 2025

5  out of  5
rating by William Whealan
"I just recently contacted Tiffany Swetich's State Farm office in, Ely, NV, and the customer service was excellent! My first contact was with, Peyton, and he provided me with all the necessary information that I needed to acquire insurance for my needs. Peyton was very friendly, helpful, and knowledgable. My second contact was with Gene to set up a follow up meeting with Tiffany as a meet and greet, and he was thorough and great to deal with too. Then to top it off I was contacted by Tiffany, the owner, as a meet and greet, and she was extremely friendly too. Tiffany made me feel like I was her top priority even though my insurance needs at this time were small, due to being out of state. Tiffany was also able to save me more on my insurance during her review of my needs, which is something that isn't typical in todays world. Great job was done by all. If you need insurance I can definitely recommend this State Farm office, if you want a true customer service friendly experience. Since I have spent 40 years in the Fire Service I know a little about what customer is supposed to be, and Tiffany's office is it. Keep up the great work! I just wanted to update my review. I once again contacted Tiffany Swetich's State Farm office, on 11/13/2023 for insurance and time I spoke with Heather Broderson and she was awesome to do with, she was able to help me within five minutes to take care of my insurance needs. All of my experiences with this office have been outstanding! Keep up the great work! Well once again on, 2025-05-29, I called Tiffany’s State Farm Office with some insurance questions and her staff were excellent to work with. This time I worked with Evelyn Navarro, who helped me navigate my insurance questions. Evelyn was very patient and thorough during the entire process. I can without any hesitation recommend Tiffany and her entire staff if you have any insurance needs. Continue the great customer service and I look forward to working with you for many years!"
We responded:
"Oh geez, Bill, thank you! Thank you so much for the ⭐️⭐️⭐️⭐️⭐️ review and the kind words and feedback. We strive for a wonderful customer experience and I’m so glad that you felt this. We are blessed with some of the very best customers and are grateful to add you to our family of friends and customers. We appreciate you. *Thank you for even more feedback! Heather was delighted to see this and to work with you!💕"
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Daisy Navarro

May 22, 2025

5  out of  5
rating by Daisy Navarro
"I want to sincerely thank Evelyn N. for being an outstanding auto insurance representative. From start to finish, she made the entire process smooth, stress-free, and efficient. Evelyn was not only knowledgeable and responsive, but also incredibly kind and patient, always taking the time to explain everything clearly and ensure I felt confident in my coverage choices. It’s rare to come across someone so dedicated and genuinely helpful. Thank you, Evelyn, for your exceptional service!"
We responded:
"Daisy! Welcome to our agency! I can’t wait to get to know you! Evelyn thinks the world of you as well. Thank you so much for the ⭐️⭐️⭐️⭐️⭐️ review! You are absolutely right, Evelyn is top notch and we are so grateful to have her as part of our team! You review means so much! 🥰"
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Deborah Weber

May 1, 2025

5  out of  5
rating by Deborah Weber
"Entire staff very professional and attentive. Was able to save $ on all my insurance plus Tiffany gave me tips on how to save a bit more. Love them 💕 ❤️"
We responded:
"Debbie, thank you so much for your kind words and ⭐️⭐️⭐️⭐️⭐️. Grateful to have you as a friend and now a beloved customer! 🤗💕 We will always have you covered! "
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Kathi Bennett

April 17, 2025

5  out of  5
rating by Kathi Bennett
"Very knowledgeable and friendly. Great people to do business with."
We responded:
"Thanks, Kathi! That means so much.🥰 Thank you for the ⭐️⭐️⭐️⭐️⭐️ review! We just love having customers like you and your brother! I enjoyed meeting with you. Here’s to a great future together! 🥂"
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Tanner Hutchison

April 15, 2025

5  out of  5
rating by Tanner Hutchison
"Evelyn Navarro helped me bundle my auto and renters insurance and saved me almost $150 a month! Super pleasant, to the point and easy to understand"
We responded:
"Tanner! Thank you for the⭐️⭐️⭐️⭐️⭐️ review! We agree, Evelyn is a great agent! I’m so grateful that you connected with our agency and we look forward to being your agency for many years! Nice savings too! "
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Stephanie Gustafson

April 3, 2025

5  out of  5
rating by Stephanie Gustafson
"Tiffany, Britni and the entire State Farm team are amazing! They’ve been available every time I have a question or need assistance and my premiums are competitive. Highly recommend!"
We responded:
"Thank you so much for the ⭐️⭐️⭐️⭐️⭐️ review! We are so grateful to have you as a customer and I’m grateful that you had a wonderful experience with Britni! She’s a great agent! Looking forward to being your agency for many many moons! "
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Scott Romsos

October 12, 2024

5  out of  5
rating by Scott Romsos
"Always helpful."
We responded:
"5 epic stars. Thank you. 💗"
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Billie Sue Heckethorn

September 11, 2024

5  out of  5
rating by Billie Sue Heckethorn
"Tiffany and her staff always have the best customer service skills and are the kindest, sweetest, and are always willing to help you out. It always nice to be able to pick the phone up and talk to a real human you know. Tiffany and her staff are amazing and I’m glad I’m with State Farm!!"
We responded:
"Thank you so very much for your kind words and ⭐️⭐️⭐️⭐️⭐️! We are so very blessed and grateful to have some of the kindest customers out there! We love your fun energy and positive spirit. Glad we can be your agency! "
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Babba Booey

August 13, 2024

2  out of  5
rating by Babba Booey
"Tiffany Swetich office receptionist Brittney is rude and doesn't listen to customers. Repeated my question serval times because Brittney wasn't understanding the question and she got snippy and mean and was extremely rude and unprofessional the rest of the call. She ended up hanging up without saying anything. Poor service towards a 3rd party lender... She also refused to let me speak with the agent that writ the policy."
We responded:
"This must be Jim/James of Greater Nevada. Gosh, I am so very sorry you had an adverse connection with Britni. She is a delightful agent and asset to our office. She let me know as soon as I was available that she felt you two got off on the wrong foot and she just couldn’t recover the conversation and defuse the mutual friction. She is awaiting the fax from you and would love to finish taking care of your needs for our mutual customer. I was meeting with a customer and unable to speak with you. My apologies if that felt like a refusal. Wishing you the best in your future and thank you for feedback. We always strive for a 5 ⭐️ experience and hope to chat with you again soon. "